Frequently asked questions
Does the car really exist, and is it in good condition?
Every car is inspected in Dubai before you pay the balance. You receive the report, detailed photos and a video of the engine starting. On request, we call you on video from the garage. If you are in Dubai, you can also come and see it.
How does payment work?
We send a pro forma invoice from KAIRON PARTNERS - FZCO. You pay a 30% deposit by bank transfer to reserve the car, then the balance once you have approved the inspection report, before shipping. Payments go only to the company’s bank account in the UAE. Never cash, never a personal account.
How long until I receive the car?
Usually 5 to 7 weeks for Dakar and Nouakchott, 6 to 8 weeks for Conakry and 8 to 11 weeks for N’Djamena (via Douala). The exact time depends on vessel departures. We confirm it with our offer.
Who handles customs clearance?
You do, in your name. We sell the car and ship it to the destination port. Customs duties, taxes and clearing agent fees are paid by you directly in your country; they depend on the model, year and engine size. You are not on your own: our local contact sends you the list of documents, introduces you to a licensed clearing agent if needed and can come with you to the port.
Is there a maximum age for imported cars?
Yes, each country sets its own rules. In Senegal, the limit has been 10 years for passenger cars and 15 years for trucks and public transport vehicles since the October 2025 decree. Rules change, so we check that the car qualifies with you before any order.
Why does the price change with the currency?
Our prices are set in UAE dirhams. Conversion to CFA francs, Guinean francs or ouguiyas uses an indicative rate that we update regularly. The firm price, in the agreed currency, is on the pro forma invoice.
Can I ask for a model that is not on the site?
Yes, that is a large part of what we do. Tell us the make, model, year and budget. We search our partner dealers and come back with options, usually within 72 hours.
What if the inspection finds a problem?
If the report shows a significant defect that was not mentioned in the listing, you choose: we offer you another car or we refund your deposit.
Is the car covered by a warranty?
These are used cars sold as they are, after inspection. That is why we insist on the report and the video before you pay the balance: you decide with full information.
Do you deliver to other countries?
We cover Senegal, Guinea, Mauritania and Chad. For another country in West or Central Africa, write to us and we will look at your request.